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Returns and Exchanges

WHAT IS YOUR RETURN POLICY?

We fully stand behind our products and we are sure you will love them.

But in case you are not fully satisfied we gladly accept returns of the following items within 30 days of receiving your order:

  • Bedsheets that are unused and unwashed, in the original packaging and with attached labels.
  • Bedsheets that after a normal use you have noticed a manufacturing defect. In this case, reach immediately to us! Discoloration is not considered a manufacturing defect. Read more on our Care page for how to properly take care of your bedsheets.
  • Bedsheets that after normal use, you are not happy with. Sleep for 30 days, keep them if you love them, return them if you don't. We will ask you for a feedback so we can improve our products.
  • Socks that are unused and in the original packaging.

We do not accept returns on the following items:

  • Bedsheets that have been abused beyond the normal use.
  • Socks that have been worn.
  • Any items marked as "Final Sale"

 

HOW DO I INITIATE A RETURN?

Simply email us at help@ginkova.com with the order number and the reasons for your return. You will receive a confirmation email with authorization.  You must send your order back to us no later than 14 days after you have received our authorization. You must pay the shipping cost of returning the product(s). Upon returning, you are responsible for the product(s) being wrapped securely, to effectively avoid damage while they are in transit. The full responsibility for the product is yours until the product has been safely delivered to us on the listed return address. 

Return address:

Hours&Hours

52 Tcvetna Gradina Str, #27

Sofia 1421

Bulgaria

 

 

WHEN WILL I RECEIVE MY REFUND?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 business days.

 

HOW CAN I EXCHANGE MY ORDER?

Simply return the unwanted item and place a new order.